Terms and Conditions

Removal Van Camden Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Camden provides removal, collection, delivery and associated services to customers in Camden and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business or organisation that books or uses our services.

Company means Removal Van Camden, the removal and transport service provider.

Services means any removal, transport, delivery, packing, loading, unloading, storage assistance or related services provided by the Company.

Goods means the items, property, furniture, personal belongings or other materials that are the subject of our Services.

Order means a confirmed booking for Services, including any agreed variations.

2. Scope of Services

The Company provides removal van and related services, including but not limited to domestic removals, small office moves, local collections and deliveries, and assistance with loading and unloading. The specific Services to be provided will be set out in the booking confirmation or written quotation.

All Services are supplied subject to availability of vehicles, personnel and any agreed time slots. The Company reserves the right to refuse or discontinue any Service where it is unsafe, unlawful or not reasonably practicable to proceed.

3. Booking Process

3.1 Quotations

Any quotation provided by the Company is based on the information supplied by the Customer, including property access, volume of Goods, distance, and any special handling requirements. Quotations are typically provided as estimates and are not binding if the information supplied is inaccurate or incomplete.

3.2 Making a Booking

A booking is made when the Customer accepts the quotation and the Company confirms the Order, either verbally or in writing. The Customer must provide accurate details, including collection and delivery addresses, dates, times, access conditions, and a clear description of the Goods.

3.3 Changes to Bookings

Any changes to the Order, such as alterations to the date, time, addresses, volume of Goods or required Services, must be communicated to the Company as early as possible. The Company may adjust the price to reflect the changes and will confirm any revised quotation before proceeding.

3.4 Access and Parking

The Customer is responsible for ensuring that suitable access and legal parking are available for the Company's vehicles at both the collection and delivery locations. This may include obtaining any required parking permissions. Any delays, fines, or additional costs arising from inadequate access or parking may be charged to the Customer.

4. Payments and Charges

4.1 Pricing

The price for the Services will be as set out in the confirmed quotation or Order. Prices may be based on factors such as duration of the job, distance traveled, number of personnel, size of vehicle and any additional services requested.

4.2 Deposits

The Company may require a deposit to secure a booking. Where a deposit is required, the booking will not be considered confirmed until the deposit is received. Deposits are normally set off against the final invoice for the Services.

4.3 Payment Terms

Unless otherwise agreed in writing, payment is due either in advance or immediately on completion of the Services. The Company accepts commonly used forms of payment appropriate for UK-based services. The Customer is responsible for ensuring that sufficient funds are available to meet payment obligations.

4.4 Additional Charges

Additional charges may apply where the actual work required differs from the original Order, including but not limited to extended waiting times, additional flights of stairs, significantly larger or heavier items than declared, or extra labour required on the day. Any such additional charges will be explained to the Customer and added to the final invoice.

4.5 Late Payment

Where payment is not made when due, the Company may suspend or withhold Services and may charge interest on overdue sums at the prevailing statutory rate, together with any reasonable costs incurred in recovering the debt.

5. Cancellations and Amendments

5.1 Customer Cancellations

If the Customer wishes to cancel a booking, the Customer must notify the Company as soon as reasonably possible. The following cancellation terms will normally apply unless otherwise agreed.

For cancellations made more than 7 days before the scheduled service date, deposits already paid may be refundable in whole or in part, at the Company's discretion.

For cancellations made between 7 days and 48 hours before the scheduled service date, the Company may retain some or all of the deposit to cover administrative costs and any loss of bookings.

For cancellations made less than 48 hours before the scheduled service date, the Company reserves the right to charge up to 100 percent of the quoted price.

5.2 Company Cancellations

In the unlikely event that the Company needs to cancel or significantly change the Services due to reasons such as vehicle breakdown, severe weather, staff illness, safety concerns or other circumstances beyond the Company's reasonable control, the Company will notify the Customer as soon as possible and will offer an alternative date or a refund of any sums already paid for Services not provided. The Company will not be liable for any indirect or consequential losses arising from such cancellations.

5.3 Rescheduling

Where the Customer requests to reschedule the Service date or time, the Company will use reasonable efforts to accommodate the change, subject to availability. Any rescheduled Services may be treated as a new booking and may be subject to revised pricing.

6. Customer Responsibilities

The Customer is responsible for the following duties and obligations.

Ensuring that all Goods to be moved are properly packed, secured and ready for collection, unless packing services have been specifically requested and agreed.

Ensuring that fragile or high value items are clearly identified and, where possible, packed separately with adequate protection.

Removing from the Goods any items that are prohibited, dangerous or unlawful to transport, including but not limited to explosives, flammable substances, chemicals, illegal items, or perishable goods likely to cause damage.

Ensuring that no pets, live animals or living plants are included in the Goods without the Company's prior written consent.

Ensuring that someone with authority to represent the Customer is present at the collection and delivery locations to guide the crew, confirm items, check the premises and sign any relevant paperwork.

The Company is entitled to rely on the instructions given by the person present at the premises, even if this person is not the Customer, where it is reasonable to do so.

7. Liability and Limitations

7.1 General Liability

The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability for loss of or damage to Goods or property is subject to the limitations set out in this section.

7.2 Excluded Items

The Company will not be liable for loss of or damage to prohibited or excluded items that the Customer has included in the Goods without the Company's consent, such as high value jewellery, money, important documents, hazardous materials, or items of sentimental value. The Customer is advised not to include such items within the Goods and to transport them personally.

7.3 Pre-existing Damage

The Company is not liable for any damage to Goods or property that was present prior to the commencement of the Services. The Company may note any visible pre-existing damage before loading, where practical.

7.4 Indirect and Consequential Loss

The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of income, loss of opportunity, loss of data, or emotional distress arising from the performance or non-performance of the Services.

7.5 Maximum Liability

To the fullest extent permitted by law, the Company's total liability in respect of any single claim or series of connected claims arising out of the Services shall be limited to a reasonable and proportionate amount having regard to the value of the Goods and the price paid for the Services. The Customer is encouraged to maintain appropriate insurance for Goods in transit where necessary.

7.6 Damage to Property

While reasonable care is taken inside and outside properties, the Customer must ensure that adequate protection is in place where necessary, such as covering floors or removing vulnerable items. The Company will not be liable for normal wear and tear or minor cosmetic damage that may occur despite reasonable care, particularly where access is restricted.

8. Waste, Rubbish and Environmental Regulations

8.1 Waste Carrying

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove waste materials where this has been explicitly agreed as part of the Services and where the materials are lawful to transport and dispose of.

8.2 Prohibited Waste

The Company will not remove or transport hazardous, toxic, clinical, chemical or illegal waste, nor materials that require specialist handling or disposal. This includes items such as asbestos, medical waste, fuel, oils, gas cylinders and similar substances.

8.3 Customer Responsibilities for Waste

Where the Customer requests removal of unwanted items, it is the Customer's responsibility to provide accurate information regarding the type and condition of such items. The Company reserves the right to refuse to load any items that appear to be hazardous, unlawful or likely to contaminate the vehicle or other Goods.

8.4 Lawful Disposal

Any waste or unwanted items collected as part of the Services will be disposed of lawfully and in accordance with relevant local and national regulations. The Customer acknowledges that lawful disposal may incur additional charges, which will be included in the quotation where known, or otherwise explained to the Customer as soon as practical.

9. Delays and Events Beyond Our Control

The Company will make reasonable efforts to perform the Services at the agreed time and date. However, the Company is not liable for delays or failure to perform where caused by events beyond its reasonable control, such as severe weather, traffic incidents, road closures, vehicle breakdowns, accidents, strikes or civil disturbances.

Where a delay occurs, the Company will inform the Customer as soon as reasonably possible and will seek to complete the Services at the earliest opportunity or arrange an alternative date where necessary.

10. Complaints and Claims

If the Customer has a concern or complaint about the Services, the Customer should notify the Company as soon as possible, ideally on the day the Services are provided or within a reasonable period thereafter. The Customer should provide a clear description of the issue and any supporting information.

The Company will investigate complaints in a fair and timely manner and will seek to resolve them with the Customer. Where a claim involves alleged loss of or damage to Goods, the Customer may be asked to provide evidence and details of the items affected.

11. Data Protection and Privacy

The Company will collect and process personal data provided by the Customer in order to manage bookings, provide Services and handle payments. Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide the Services or as required by law.

12. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

13. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to provide the Services, provided that this does not adversely affect the Customer's rights.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

By confirming a booking with Removal Van Camden, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.